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1. Where do shoes that you sell come from?
All of shoes come from major premium department stores and retailers in US. These are returns, closeouts, overstocks, clearances, slightly irregular and used shoes. This means that shoes we sell are mostly top brand names that are sold in major premium department and retail stores. This also means that shoes that we have are 100% genuine and authentic. Because of how we source shoes, we have many variety of brands, sizes, colors, styles, etc.
2. How do I buy shoes from you?
Understanding how we buy shoes best describes the best way to buy from us. As answered in the first question, we get shoes in all variety of brands, color, sizes, and styles. Instead of breaking these into brands, styles, colors, sizes, and styles, we offer these direct to our customers, thereby, giving our customers chance to get some of the best shoes in the most cost effective way.
You can go to our Product Selection page to browse our category of shoes. You can also request for quotation by filling this form out here or you can call 800-294-8633 and ask for eStore team.
Another way to buy is to buy directly from our website from our eStore. We receive special lots from our source from time to time with great savings, and we feature these items on our website for our customers to buy them conveniently online.
Over the years, our customers keep coming back to us because they find value in every lot that they buy from us.
3. How do I estimate shipping weight?
As a rule of thumb, you can use the following as an estimate weight of each pair, and multiply that by the quantity:
- sports shoes: 2 lb/pair
- boots (including Dr. Martens, Timberland, etc): 3.5 lb/pair
Please use these as just approximates, and actual weight may be different.
4. How do you pack and what are the number of shoes in a box?
Typically, we use a generic, brown, shipping box that is 12x18x23 (inches). Please go to our price list page to get the number shoes in a box for each types of shoes. Please also note that we do not ship shoes in original retail boxes.
5. How do you arrange shipping?
Please note that all prices that we quote are based on FOB warehouse, unless otherwise noted individually and specifically. Technically, this means that the ownership of the merchandise change hands when the merchandise leaves our warehouse. Hence, buyers are responsible for shipment cost as well as arranging for trucking, freight forwarding, etc. As a courtesy to our valued customers, we offer shipping arrangements. Domestically, we use 3rd party trucking company and UPS, and for export, we use third party freight forwarding service.
6. What payment methods do you accept?
We accept cash, cashier’s check, money order, bank transfer, letter of credit, and Paypal. For credit card customers, please use Paypal to pay. We chose Paypal to accept credit card transaction because it is much more safe for buyers to use Paypal instead of leaving all sensitive information with each vendors that you deal with. You can check out why Paypal is more safe by going to their website.
7. If I wanted to do a Product Inspection, how can it be arranged?
Since all shipments originate from our 50,000+ sq. ft warehouse in Union City, Ca, you can visit us here during business hours. You would need to make an appointment prior to your visit. For customers flying in from out of town, there are three major airports in vicinity of our company; San Francisco, Oakland, and San Jose. All airports are within 45 minutes driving distant with Oakland Airport being the closest to our company.
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